FAQs

Often times the first question we want answered is "How Much"?  Although this is very important it is not usually the most important!  Here is a list of questions we find helpful for homeowners who have leaks or structural problems in their basement and are in need of permanent solutions from a contractor that is accountable and uses repair methods that are effective, reliable and help to protect the investment you've made in your home.

Is the contractor you are considering to hire:

Licensed and insured, liability, disability andcompensation?

Licensing and insurance serve to protect both the contractor and the homeowner's property and personal belongings.  Ask to see current certificates.  They can be issued in your name directly, if needed.

A member of the HIC of WNY?

Home Improvement Council members pledge to observe the highest standard of integrity and responsibility in dealing with the public.

Guaranteeing his work with all limitations clearly defined?

Is the guarantee in writing and well documented?  Check the fine print for the "what If's".

An experienced waterproofing contractor or a general contractor who provides waterproofing services as "something we offer or do"?

Do they truly specialize in waterproofing or do they just want to sell work for everything they offer?  Is the representative providing you with the solution a consultant with years of experience in the industry or just a salesman? Many contractors hire great salesmen and mediocre technicians!

Locally owned and operated?

Are they an established local business where, if needed, can you speak directly to the owner? Do they hire their own employees or use subcontractors?

Doing what needs to be done to fit your needs or selling you a system that you may not need or exceed your needs?

Are the repair methods, part of a marketing effort or are they specifically designed to meet your needs. Is the contractor part of a franchise directed to "sell" you a system which often times is more that what is actually necessary?

Doing work that meets code?

Local codes are generally minimal requirements, expect the contractors design and work to exceed those "minimal requirements".

Going to be there for the future "what If's"?

If there is a problem in the future, will they be in business and how will the problem be handled.